Technical support
- After-sale service
- In order to carry out the management tenet of "quality first, customer first", continuously improve product quality, provide customers with new, advanced technology, safe and reliable products with beautiful appearance, and provide customer satisfaction with pre sales, sale and after-sales service, and implement the quality policy of "quality for life and guest respecting".
We solemnly promise:
- Products ordered by customers or products with special specifications will be delivered in time according to the terms and conditions of the contract.
- We will produce and test strictly according to the GMP standard. We will not approve the delivery until all the technical conditions are reached. We will provide the customer with the factory test report.
- For the products sold, users need technical services or maintenance and repair, etc., we will actively help users solve such problems as soon as possible.
- Before the order, we will provide customers with some product description, product sample information, related qualifications, so that customers can fully understand the function of our products.
- After signing the technical agreement, we will provide the customer with the outline, the base map and the installation of equipment, operation and debugging and all the accessories, data, drawings and so on. We will also provide free maintenance training to our customers.
- When the equipment is delivered to the site, we can send the technician to the site according to the user's requirements, carry out the dismantling and categorization with the customer, assist the installation of the equipment and ensure the quality of the installation. In the phase of the coordinated operation of our products, we can send technical personnel to the site for cooperation according to the requirements of the users, in order to realize the field testing and debugging of the products, so as to ensure the smooth operation of the products.
- Our technical personnel are responsible for detailed description of technical documents and drawings in the relevant professional areas, answering and solving all kinds of problems that users ask about transformers.
- All users are welcome to join our technical training at any time. We will facilitate this.
"We can not only be your supplier, but also provide you with a complete solution."
